The optimal balance between people and technology

We continuously strive for a smarter and more effective collection process

Ultimoo’s high-performance approach

Ultimoo is an innovative debt collection agency that never shies away from a challenge. We utilize state-of-the-art tools, but we know that our true added value lies in the personal approach of our certified and experienced professionals. Our unique methodology is the optimal combination of empathy, intelligence, and expertise.

Empathy: Every customer has a story

Optimization through smart tools should never come at the expense of personal guidance. Our team is highly experienced in finding solutions for (vulnerable) customers. In today’s digital world, active listening and empathetic skills often make the ultimate difference.

We believe personal attention remains the indispensable key to our success, because behind every debt, there is a unique story.

Intelligence: The latest innovations for a smarter collection process

With the emergence of AI, our innovations have accelerated rapidly in recent years. This allows us to reallocate our team’s expertise toward providing even more personal attention to both customers and clients.

Real-time data enrichment

As soon as a collection file is submitted, the information is expanded with data from both internal and external sources. This information is used for customer segmentation to determine the most effective treatment strategy.

Administrative processes

We utilize various technologies (AI, RPA, etc.) for the efficient handling of administrative processes. This ensures our team members do not lose time on simple or repetitive tasks.

24/7 Chatbot

Nearly 70% of all customer inquiries and requests are handled automatically 24/7 by our chatbot, powered by a self-learning platform. Any inquiries that cannot be resolved automatically are addressed personally by a team member.

Expertise: Nearly 30 years of experience

Ultimoo has been collecting outstanding debts for nearly 30 years from thousands of B2B and B2C customers, both domestically and internationally. Thanks to this extensive track record, we understand your customers better than anyone. This expertise is reflected in our high recovery rates and contact rates of 75% within the first 10 days.

Fact! Our manual desk research is renowned for delivering a significant boost to contact rates within the first 10 days.

I can see that our tenants are encouraged to settle their arrears in a fair and positive manner.

“I am very satisfied with our partnership. Ultimoo’s specialization in the amicable process and their overall methodology align perfectly with what we expect from a collection partner. I can see that Ultimoo encourages our tenants to pay off their arrears in a fair and positive way, while also fostering better payment behavior for the future. We look forward to continuing on this successful path.”

Eigen Haard

Complete freedom to do business while remaining fully accessible!

“We have an automated invoicing process with a high volume of direct debits. Approximately 95% of these are handled automatically without any manual intervention. The remaining 5% often consist of failed payments and chargebacks, requiring strict accounts receivable management. We noticed that this was often becoming a neglected part of our operations.

By outsourcing our accounts receivable management, our liquidity position has improved significantly and we have more time to focus on our core business operations. I would highly recommend it to everyone!”