Debt collection for Essential Services
Giving your rent, energy, and healthcare claims the specialized care they require.
Collecting claims within the essential services sector requires a unique approach. As an energy provider, housing association, or healthcare insurer, you face a complex challenge: you want to recover your rightful claims while simultaneously upholding your social responsibility and protecting the customer relationship.
At Ultimoo, we understand that behind every rent arrear or energy payment issue, there is a human story. Our expertise lies in finding the perfect balance between results-oriented action and humanity.
We utilize state-of-the-art tools, but we know that our true value lies in the personal approach of our certified and experienced staff. We automate what we can and personalize where it matters. We are committed to finding amicable solutions for arrears, avoiding unnecessary legal procedures and high costs. We deliver tailor-made solutions to clients and offer appropriate assistance to customers facing financial difficulties.
Our unique approach is the ideal combination of intelligence, empathy, and expertise.
Intelligence
With the rise of AI, our innovations have accelerated rapidly in recent years. This allows us to dedicate our team’s expertise even more toward providing personal attention to both customers and clients.
Empathy
Our team has extensive experience in finding solutions for (vulnerable) customers. We continue to see personal attention as the indispensable key to our success, because every customer has their own story.
Expertise
Ultimoo is highly knowledgeable and experienced in handling claims related to essential services. We understand the unique dynamics of evolving claims, the impact of arrears, and the specific language of your industry.
Advantages of our approach to Essential Services
Choosing Ultimoo offers several key advantages:
- Reduction of customer churn.
- Contact rates of 75% within 10 days.
- High recovery rates with short turnaround times.
- Focus on future financial stability for the customer.
- Legal interventions kept to a minimum (only 0.5%).
- New insights into your accounts receivable process.
Curious about how we can boost your debt collection process? Contact one of our specialists today.
I can see that our tenants are encouraged to settle their arrears in a fair and positive manner.
“I am very satisfied with our partnership. Ultimoo’s specialization in the amicable process and their overall methodology align perfectly with what we expect from a collection partner. I can see that Ultimoo encourages our tenants to pay off their arrears in a fair and positive way, while also fostering better payment behavior for the future. We look forward to continuing on this successful path.”
Eigen Haard
Our clients
Social impact of payment arrears
Essential services refer to the fundamental necessities required to survive and function in society with human dignity. These include:
- Housing: A safe place to live.
- Energy: Heat and electricity for daily use.
- Healthcare: Access to necessary medical support through health insurance.
Arrears in essential services can lead to evictions or the disconnection of energy supplies. This carries immense social costs. Our approach is always aimed at preventing these extreme measures by focusing on socially responsible debt collection.
Prefer to speak with someone at Ultimoo?
Feel free to call Alexander
Available on business days
from 9:00 AM to 5:00 PM
Phone
+31 348 750 553
Email
sales@ultimoo.nl