Collection of subscription fees

Optimise your cash flow while keeping your subscribers

Collecting subscription fees is a discipline of its own, requiring a delicate balance between decisiveness and customer retention. As a publisher, digital content provider or service provider with a subscription model, you face a challenge: you want to collect what you are rightfully owed, but at the same time you do not want to lose loyal subscribers through an approach that is too heavy-handed.

At Ultimoo, we understand the dynamics of subscription management. Behind every unpaid invoice there may be a forgotten payment, a temporary financial setback or a question about the service itself. Our expertise lies in finding the balance between a focus on results and empathy. We automate what can be automated, and personalise what needs personal attention.

Our approach: intelligence, empathy and expertise

We combine proven amicable collection methods with data-driven insight to collect your subscription fees effectively.

Intelligence

With the rise of AI, our innovations have accelerated rapidly in recent years. This allows us to dedicate our team’s expertise even more toward providing personal attention to both customers and clients.

Empathy

Our team has extensive experience in finding solutions for (vulnerable) customers. We continue to see personal attention as the indispensable key to our success, because every customer has their own story.

Expertise

Ultimoo is highly knowledgeable and experienced in handling claims related to essential services. We understand the unique dynamics of evolving claims, the impact of arrears, and the specific language of your industry.

Advantages of our approach for subscription businesses

Choosing Ultimoo brings several key advantages:

Reduced customer churn.
Contact rates of 75% within 10 days.
High recovery rates with short turnaround times.
Focus on the customer’s future financial stability.
Legal proceedings kept to a minimum (just 0.5%).
New insight into your receivables process.

Curious how we can strengthen your collection process? Speak to one of our specialists today.

Book an appointment

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I can see that our tenants are encouraged to settle their arrears in a fair and positive manner.

“I am very satisfied with our partnership. Ultimoo’s specialization in the amicable process and their overall methodology align perfectly with what we expect from a collection partner. I can see that Ultimoo encourages our tenants to pay off their arrears in a fair and positive way, while also fostering better payment behavior for the future. We look forward to continuing on this successful path.”