It is possible to have someone else contact us regarding a case registered in your name. In compliance with privacy regulations, it is essential for us to confirm that you have granted permission for this. Therefore, we suggest contacting us together with your representative. We will perform a brief security check by asking you a few verification questions, after which the third party may take over the conversation.

Have you received a payment reminder and are you wondering if it is genuinely from Ultimoo? In that case, we recommend contacting one of our specialists. Your notice should include a unique case reference number. By providing this number, we can verify whether the demand has been legitimately issued on behalf of one of our clients.

If you receive a demand for payment from Ultimoo, we provide you with the opportunity to settle the balance immediately or to contact us. If you fail to resolve the outstanding amount on time and do not get in touch, your case may be referred to a bailiff. Any additional costs incurred during this process will be at your expense. Therefore, we strongly advise you to always contact us. Even if you are unable to pay the outstanding balance immediately.

If you are unable to pay your outstanding balance immediately, it is often possible to establish a payment arrangement. This allows you to settle the full amount at a slightly later date or in multiple installments. You can easily request a payment arrangement via the chatbot at the top of this page.